Terms of Service

1. Operator and acceptance

PetStory, available at https://www.aurflowai.io, is operated by 灵枢智策（武汉）科技有限公司, a company in China. Address provided by the operator: 武汉市, China. These terms govern use of our AI-powered digital pet storybook service.

You must be at least 18 and legally able to enter a contract. Use only on your own behalf or with authority for the organization you represent. Read these terms and our Privacy Policy before creating an account or purchasing. If you do not agree, do not use the service.

2. The digital storybook service

PetStory turns pet photos, memories and chosen illustration styles into a digital illustrated storybook of approximately 36 pages. You review the written story before confirming it, then receive the first four illustrated pages as a free preview.

Payment unlocks generation of the remaining illustrations and online reading in your account. This is a digital service, with no physical book, printing or shipping included. Story and illustration generation currently use third-party services provided through SiliconFlow and Doubao / Volcengine.

3. Accounts and security

Sign in using Google and keep your account information and contact email accurate. Protect your Google account and do not share login credentials or access tokens. You are responsible for authorized activity on your account.

Report suspected unauthorized access to zhangsw1991@gmail.com. Signing out ends the login session; it does not delete your account or previously purchased books.

4. One-time purchases

Each checkout purchases generation and access for the specified book only. PetStory does not currently sell recurring subscriptions, credit packages or automatic top-ups. There are no renewal charges.

Review your free preview, selected book, amount and currency before paying. Prices for future purchases may change; a later price change does not alter an already paid order.

5. Payment and taxes

Payments are processed through Waffo Pancake. Completing checkout authorizes the one-time amount displayed for that order. The final checkout shows the applicable currency, taxes and total; your bank may separately charge currency-conversion or other fees.

Payment details are entered with the payment provider, not collected as card fields by PetStory. We keep the order reference, amount, currency, transaction reference and payment status, not your full card number or card security code. Access is updated after payment confirmation, not merely after a browser redirect.

6. Delivery and cancellation

Confirmed payment queues the remaining illustrations. Generation time depends on the number of pages, service availability and third-party AI providers; the full book is not necessarily ready immediately after payment. View progress and completed pages in your library.

You may leave checkout without paying. Once paid generation has begun, cancellation is governed by the refund policy below. There is no subscription to cancel. Contact zhangsw1991@gmail.com if paid generation fails or the book remains unavailable; do not pay again to resolve an existing order.

7. Refund policy

Duplicate charges caused by a billing error qualify for a refund of the duplicate amount. If we cannot deliver a paid book because of a service failure, you may request a refund for the undelivered order.

Successfully delivered personalized digital books are normally non-refundable for a change of mind or subjective differences in AI illustrations. This does not limit remedies for defective or misdescribed services, mandatory cancellation or withdrawal rights, or other consumer rights under applicable law.

Send your request to zhangsw1991@gmail.com with your account email, order or transaction ID and the reason. Do not send card numbers or security codes. We reply within two business days. Approved refunds are returned through the original payment method, normally within 5–10 business days; the payment provider or bank determines when funds appear. Contact us if the original method is no longer available.

8. Billing questions and disputes

For an unrecognized charge or billing error, contact zhangsw1991@gmail.com with the order details. We reply within two business days and work with Waffo Pancake to investigate. Contacting us does not waive your right to contact your bank, payment provider or a consumer authority, or extend any applicable dispute deadline.

9. Your materials and AI output

You retain rights in the photos and text you upload. Upload only materials you own or are authorized to use, including any necessary consent from people shown in photos. You grant us a limited, non-exclusive license to store, process and transmit those materials to our service providers to create and deliver your book.

As between you and us, you may use your purchased output for lawful personal or commercial purposes, subject to rights that actually exist, third-party rights and applicable law. AI output may not be unique or eligible for copyright protection. We retain rights in the website, software, branding and public example assets.

We do not use your uploads to train our own AI models. Third-party processing is also governed by the relevant provider terms and Privacy Policy; we do not make an unsupported promise about every provider’s model-training practices.

10. Content standards and prohibited categories

These rules apply to uploaded photos, written memories, prompts, generated stories, illustrations and shared previews. PetStory is a family-friendly pet storybook service. The following six categories may not be uploaded, requested, generated, stored or shared through it.

1. Pornography / NSFW: sexually explicit material, pornography, sexualized nudity or fetish content is prohibited. Adult account eligibility does not permit adult content.

2. Violence / gore: graphic injury, dismemberment, torture, animal cruelty, glorification of violence or instructions facilitating violence are prohibited.

3. Hate speech: content attacking, dehumanizing, threatening or promoting discrimination against people based on race, ethnicity, nationality, religion, sex, gender identity, sexual orientation, disability or another protected characteristic is prohibited.

4. Child sexual abuse material (CSAM): any sexual exploitation, sexualization or sexual content involving minors, including fictional or AI-generated depictions, grooming and solicitation, is prohibited without exception.

5. Deepfakes / impersonation: face swaps, nudification, fabricated statements or actions and other synthetic impersonations of real people are prohibited, with or without the depicted person’s consent. Do not impersonate a brand or organization or misrepresent AI output as authentic evidence. Ordinary authorized family photos may serve as illustration references only when they do not produce prohibited impersonation or other prohibited content.

6. Copyright / trademark infringement: copying or generating protected works, characters, logos or branding without the necessary rights, or creating misleading endorsements, is prohibited. Upload only your own material or material you have permission to use; obtain the necessary consent from any person depicted. Permission does not override the prohibitions above.

Terrorism, extremism, mass violence, genocide, weapons-of-mass-destruction instructions, fraud, harassment, privacy violations, spam and attempts to bypass safety or payment controls are also prohibited. Do not scrape outputs at scale, resell account access without permission, train competing models with the service, or pass its content off as verified professional advice.

11. Report prohibited content or conduct

Use the Report content link in the footer of any page, or email zhangsw1991@gmail.com with the subject “PetStory content report”. You do not need an account to report. The same monitored mailbox receives copyright, trademark, impersonation and child-safety reports.

Include the book or page URL, book ID if known, the page number, the category involved, a short explanation, the date seen and a contact email. Include safe supporting evidence or proof of rights where relevant. For infringement, identify the original work or mark and explain your authority to act. Never attach CSAM or other illegal imagery; provide a link and a text description instead.

Reporter information is shared only as necessary to investigate, enforce the policy or comply with law. Do not submit knowingly false or abusive reports. Immediate threats to safety should also be reported to the relevant emergency service; email is not an emergency hotline.

12. Review process and response times

The operator manually reviews user reports, suspected violations and relevant generation failures. Review covers the submitted materials and prompts, the generated story and illustrations, and available account or order records needed to investigate. Third-party generation providers may also reject unsafe requests under their own safeguards.

Workflow: record the report, assess severity, preserve only necessary evidence, review the content against the six prohibited categories, decide the action, apply the action and notify the reporter and affected user where lawful. We may request additional details. During an investigation, we may restrict access to the reported content to prevent further harm.

For suspected child exploitation, terrorism or a credible imminent threat, the operator prioritizes an initial assessment within 24 hours of receipt and acts promptly on confirmed violations. For other reports, we acknowledge receipt within two business days and aim to issue a decision within five business days. If more time is required, we explain the reason and provide an updated timeframe. Evidence and decision details are disclosed only when lawful and without exposing victims or reporters.

Reports and confirmed incidents are used to review and improve handling practices. The operator handles acknowledgement, review and notification through the reporting mailbox.

13. Enforcement and appeals

Depending on severity, evidence and repetition, the operator may issue a warning, require changes, remove or disable access to prohibited content and its shared preview, restrict further generation, suspend access while investigating, or terminate service access for serious or repeated violations. Confirmed child exploitation, terrorism or other suspected criminal conduct may be reported to competent authorities, with necessary evidence preserved as required by law.

An action is limited to what is proportionate and legally permitted. Buying a book does not authorize prohibited content. We do not automatically confiscate all purchased books or unrelated rights; a paid but undelivered order, refund or legally required remedy is handled under the refund policy and applicable law.

To appeal, email zhangsw1991@gmail.com within 15 calendar days of the decision, identify the book or account and decision, and explain why it should be reconsidered with any safe supporting evidence. The operator re-examines the evidence and responds within ten business days, or explains any extension. If an action was mistaken, we restore access where possible.

14. Data, privacy and shared links

Our Privacy Policy explains data collection, third-party processing, retention and your rights. It is available at https://www.aurflowai.io/privacy and through the link below.

Your account library is separate from the public gallery. A person receiving a book link may be able to see the title and free illustrated preview; the complete story and paid reading access require the owner’s account. Do not share a preview containing information you do not want recipients to see.

15. AI limitations and liability

AI stories and illustrations may contain errors, invented details or differences from the supplied photos. Review the written story and free preview before purchasing. We do not guarantee exact likeness, uniqueness or suitability for professional advice. Availability may be affected by maintenance or third-party outages.

To the extent permitted by applicable law, we exclude indirect or consequential losses and limit aggregate liability for a book order to the amount paid for that order. This limitation does not apply to fraud, intentional misconduct or any liability or consumer remedy that cannot lawfully be excluded.

16. Account closure and service termination

You may request account closure and deletion by emailing zhangsw1991@gmail.com from your registered address. We verify the request before processing it under the retention rules in the Privacy Policy. Signing out alone is not a deletion request.

We may suspend access for a serious breach, fraud, a security incident or a legal requirement. If we permanently end service for reasons unrelated to your breach and cannot deliver a paid book, the undelivered order qualifies for a refund. Statutory rights and legally required records survive closure.

17. Governing law and complaints

These terms are governed by the laws of the People’s Republic of China, without excluding mandatory consumer protections that apply where you live. Contact zhangsw1991@gmail.com to seek an informal resolution. If unresolved, either party may seek relief from a court with lawful jurisdiction. These terms do not require you to waive mandatory consumer or data-protection rights.

18. Updates and general terms

The version and effective date appear at the top of this page. We announce material changes on the website before they take effect where practicable, and obtain consent where required by law. Changes do not retrospectively remove rights arising from an earlier purchase.

If a provision is unenforceable, the remaining provisions continue to apply. These terms, the Privacy Policy and the order details describe the agreement for the service. Localized versions are intended to convey the same meaning; mandatory law prevails over any conflicting provision.

19. Contact us

Operator: 灵枢智策（武汉）科技有限公司. Country: China. Operator-provided address: 武汉市, China. Website: https://www.aurflowai.io.

For customer support, billing, refunds, account closure, privacy, security or legal questions, email zhangsw1991@gmail.com. Include the account email and relevant order reference, but never payment-card secrets. Billing and refund requests receive a reply within two business days.